Post Purchase Journey
In our design, we believe that Post Purchase is the peak for loyalty.
Why?
It's quite simple.
The customer has paid and they are anxiously waiting for their product.
Within the journey - there are incredible opportunities for costs - like inquiries for "Where is my order" (WISMO) - which is usually the #1 ticket driver for volume (~40% reduction). We have found a way to enable the post purchase experience to be that which is high trust, transparent, a positive ROI from a cost perspective.
GrowthAutomated.ai was within the first 1000 brands to discover and work with Wonderment. The results for our client were terrific.
Recall, the post purchase is the peak or strongest moment of truth.
Wonderment enables Shopify brands to optimize the shipping experience by delivering real time shipping updates and cultivating transparency and reliability throughout the entire journey, from checkout to delivery.
Wonderment enables stores to provide:
- Amazon like estimated delivery dates
- Proactive Order updates from purchase to delivery
- Branded tracking pages
- Communications when shipping problems arise
- Shipment reports and analytics
If your customer has opted in for marketing messages - than the Automation will deliver a cross-sell/up-sell message during the shipping notifications. This is a great investment in your customer experience, Net Promoter Score, Repeat Rate. Brands tend to have an incredible ROI from Wonderment.